Refund and Cancelation Policy

Last Updated: October 25, 2024

At WeLove, we strive to provide our users with the best experience possible. However, we understand that circumstances can change. This Refund and Cancellation Policy outlines the conditions under which users can request cancellations and refunds for subscriptions and in-app purchases.

Subscription Cancellations:

• Users can cancel their subscription at any time through their account settings. Cancellations will take effect at the end of the current billing cycle, and you will not be charged for subsequent cycles.
• If you cancel during a free trial period, your access will continue until the trial ends.

In-App Purchases:

• Cancellations of in-app purchases are only accepted if the request is made immediately after the purchase and before any service or feature is accessed.

No Refunds on Subscriptions:

• All subscription fees are non-refundable. If you choose to cancel your subscription, you will retain access to the service until the end of the current billing cycle.

In-App Purchases:

• Refund requests for in-app purchases must be made within 14 days of the purchase date.
• Refunds may be granted if the product or service was not as described or if there was a technical issue preventing access.

Damaged or Defective Services:

• If you experience any issues with the service, please contact our customer support within 7 days of the incident. Our team will assess your request and determine if a refund or credit is appropriate.

To request a cancellation or refund, please follow these steps:

1. Contact our customer support team at vishnugana.prajeeth@gmail.com with your request.
2. Provide your account details, order number (if applicable), and a brief explanation of your request.
3. Our team will respond within 3-5 business days to process your request.

• Refunds will not be granted for users who have violated our terms of service or engaged in fraudulent activities.
• WeLove reserves the right to deny any refund request that does not comply with this policy.

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting the revised policy on our website and app. We encourage users to review this policy periodically.

This policy shall be governed by the laws of India, without regard to its conflict of law principles.

For any questions or concerns regarding this policy, please contact us at:

• Email: vishnugana.prajeeth@gmail.com
• Phone: +91 9398410120

Registered Address:
Lakshmi Puram Village,
Badangi Mandal,
Vizianagaram District,
SC Colony, BOBBILI,
Andhra Pradesh, PIN: 535578

Operational Address:
Lakshmi Puram Village,
Badangi Mandal,
Vizianagaram District,
SC Colony, BOBBILI,
Andhra Pradesh, PIN: 535578